🔐 Privacy

bz99 Privacy Policy — Your Data, Protected

This Privacy Policy explains what personal data bz99 collects from players in Bangladesh, how that data is used, and the rights you have over your own information.

Effective date: 1 January 2026

1. Introduction

bz99 ("bz99", "we", "us", "our") is committed to protecting the privacy of all persons who access or use the bz99 platform at bz99.today. This Privacy Policy describes how bz99 collects, processes, stores, and shares personal data in connection with the provision of its online casino and sports betting services to players in Bangladesh and other permitted jurisdictions.

By registering an account, depositing funds, or continuing to use the bz99 platform after this policy has been published, you confirm that you have read and understood this Privacy Policy and that you consent to the data practices described herein. If you do not accept this Privacy Policy, you must not use the bz99 platform. This policy should be read alongside the bz99 Terms and Conditions, which set out the broader contractual framework governing your use of the platform.

This policy applies to personal data collected through the bz99 website, mobile browser interface, customer support channels (email and live chat), and any other touchpoint through which bz99 interacts with players. It does not apply to third-party websites or services that may be linked from the bz99 platform.

2. Data We Collect

bz99 collects several categories of personal data in order to operate its platform, verify player identities, process payments, and comply with applicable regulations. The categories of data we collect include:

Identity Data
Full name, date of birth, gender, and any government-issued identification documents (such as a national ID card or passport) submitted during the account verification (KYC) process.
Contact Data
Registered mobile phone number (used as the primary account identifier), and email address where provided. These are used for account notifications, security alerts, promotional communications (where opted in), and support correspondence.
Financial Data
Mobile wallet identifiers (bKash, Nagad, Rocket, Upay account numbers) used for deposits and withdrawals. bz99 does not store full card numbers or bank account credentials. Transaction records — including deposit amounts, withdrawal amounts, dates, and reference numbers — are retained for regulatory and fraud prevention purposes.
Technical & Usage Data
IP address, device type, operating system, browser type and version, screen resolution, session duration, pages visited, game sessions played, bet history, login timestamps, and any error logs generated during your use of the platform. This data is collected automatically via server logs and cookies.
Communications Data
Records of all correspondence between you and bz99 customer support, including emails, support ticket content, and any documentation submitted in connection with a dispute, withdrawal request, or responsible gaming request. These records are retained to maintain a complete audit trail.

3. How We Collect Your Data

bz99 collects personal data through the following means:

  • Directly from you during account registration, KYC document submission, deposit and withdrawal requests, bonus claims, and any written communication with bz99 support.
  • Automatically through server logs, session cookies, and analytics tools that record your browsing behaviour and interaction with the bz99 platform whenever you visit the site.
  • From third-party payment processors (bKash, Nagad, Rocket, Upay) who confirm transaction status and provide payment reference data to allow bz99 to match deposits and withdrawals to player accounts.
  • From fraud prevention and identity verification service providers engaged by bz99 to conduct age verification, KYC checks, and sanctions screening as required by applicable regulations.

4. How We Use Your Data

bz99 processes your personal data only for legitimate purposes that are consistent with this Privacy Policy. The primary purposes for which we use your data are:

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Account Management
To create, maintain, and secure your bz99 player account. This includes verifying your identity and age (21+), resetting passwords, processing account closure requests, and delivering account-related notifications.
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Payment Processing
To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods. Financial data is also used to detect and prevent fraudulent transactions and to comply with anti-money laundering (AML) obligations.
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Regulatory Compliance
To comply with applicable laws and regulations including age verification requirements, KYC obligations, AML reporting duties, and any lawful requests from regulatory or law enforcement authorities. Compliance-related processing cannot be opted out of.
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Platform Improvement
To analyse usage patterns, diagnose technical issues, improve game performance and site reliability, and develop new features. Analytics data is processed in aggregated or pseudonymised form wherever possible to minimise privacy impact.
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Marketing and Promotions
To send you promotional communications about bz99 bonuses, new game releases, and seasonal offers — but only where you have opted in to receive such communications. You may withdraw your consent to marketing communications at any time by contacting bz99 support.

5. Legal Basis for Processing

bz99 processes your personal data on the following legal bases:

  • Contract performance — processing necessary to operate your account, process payments, and deliver the services you have requested under the bz99 Terms and Conditions.
  • Legal obligation — processing required to comply with age verification, KYC, AML, and other regulatory requirements that apply to online gambling operators.
  • Legitimate interests — processing for fraud prevention, platform security, technical analytics, and responsible gaming monitoring, where these interests are not overridden by your privacy rights.
  • Consent — processing for marketing and promotional communications, which you may withdraw at any time without affecting the lawfulness of any prior processing.

6. Sharing Your Data

bz99 does not sell your personal data to third parties. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

  • Payment service providers (bKash, Nagad, Rocket, Upay) — to facilitate deposits and withdrawals. These providers process payment data under their own privacy policies and are bound by applicable financial services regulations.
  • Identity and KYC verification providers — to conduct age verification and document authentication checks required before withdrawal processing. These providers are contractually bound to use your data only for verification purposes.
  • Game software providers (Evolution Gaming, Pragmatic Play, Ezugi, Spribe, NetEnt, Microgaming) — limited technical session data may be shared with game providers to enable live game functionality and to investigate game-related disputes. These providers do not receive account balance, payment, or identity data.
  • Regulatory and law enforcement authorities — where bz99 is required by applicable law to disclose data, including in response to a court order, regulatory investigation, or anti-money laundering report. bz99 will notify affected players of any such disclosure to the extent permitted by law.
All third parties with whom bz99 shares personal data are required to maintain appropriate technical and organisational security measures and to process data only in accordance with bz99's instructions and applicable data protection requirements.

7. Cookies and Tracking Technologies

The bz99 platform uses cookies and similar tracking technologies to provide core functionality, improve user experience, and analyse platform performance. The types of cookies used by bz99 include:

  • Essential cookies — required for the platform to function correctly. These include session authentication cookies that keep you logged in during an active session. Essential cookies cannot be disabled without breaking core platform functionality.
  • Functional cookies — used to remember your preferences such as language settings and responsible gaming limit settings, so you do not need to re-enter them on each visit.
  • Analytics cookies — used to collect anonymised data about how players navigate and use the bz99 platform. This data helps bz99 identify high-traffic pages, measure session quality, and prioritise development improvements.

You may manage cookie preferences through your mobile browser settings. Please note that disabling non-essential cookies will not affect your ability to use core bz99 features including account access, deposits, withdrawals, and gameplay. bz99 does not use third-party advertising or retargeting cookies.

8. Data Retention

bz99 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law. As a general guide: account data and transaction records are retained for a minimum of 5 years following account closure to satisfy anti-money laundering record-keeping requirements; identity verification documents are retained for the same period; communications data is retained for 2 years from the date of the last communication; and analytics data is retained in anonymised form indefinitely for platform improvement purposes.

When personal data is no longer required and no legal obligation exists to retain it, bz99 will securely delete or anonymise the data in accordance with its internal data destruction procedures. Players may request confirmation of the retention period applicable to their own data by contacting bz99 support.

9. Data Security

bz99 implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the bz99 platform, server-side encryption for stored sensitive data, access controls limiting data access to authorised personnel only, and regular security reviews of platform infrastructure.

While bz99 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, bz99 will notify affected players as soon as reasonably practicable and will take immediate steps to contain and remediate the breach. Players are also encouraged to take their own security precautions, including using strong passwords and logging out of their accounts after each session.

10. Your Privacy Rights

Subject to applicable law, you have the following rights in relation to the personal data that bz99 holds about you. To exercise any of these rights, please contact bz99 support using the email address provided on this site:

  • Right of access — the right to request a copy of the personal data bz99 holds about you, along with information about how it is processed.
  • Right of rectification — the right to request that bz99 correct any inaccurate or incomplete personal data held about you without undue delay.
  • Right to erasure — the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to bz99's legal obligation to retain certain records.
  • Right to restrict processing — the right to request that bz99 suspend processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested.
  • Right to data portability — the right to receive a copy of your personal data in a structured, machine-readable format, where the processing is based on your consent or on a contract between you and bz99.
  • Right to withdraw consent — where processing is based on your consent (for example, marketing communications), the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
bz99 will respond to all valid data rights requests within 30 days of receipt. In complex cases this period may be extended by a further 30 days, in which case bz99 will notify you of the extension and the reason for the delay. bz99 will not charge a fee for handling data rights requests unless a request is manifestly unfounded or excessive.

11. Children and Underage Users

The bz99 platform is strictly for adults aged 21 years and above. bz99 does not knowingly collect or process personal data from persons under the age of 21. If bz99 discovers that personal data has been collected from an underage individual, that data will be deleted promptly and the associated account will be permanently closed.

If you are a parent or guardian and you believe that a person under 21 has created an account on the bz99 platform or has provided personal data to bz99, please contact bz99 support immediately at [email protected]. bz99 will investigate and take appropriate action, including permanent account closure and data deletion, within 48 hours of receiving a verified report.

12. Changes to This Privacy Policy

bz99 reserves the right to update or replace this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we provide. When a material change is made, bz99 will endeavour to provide advance notice to active players via their registered mobile number or email address. The effective date shown at the top of this document indicates when the current version came into force.

Your continued use of the bz99 platform after any Privacy Policy update constitutes your acceptance of the revised policy. We recommend that you review this page periodically. The current version of this Privacy Policy is always available at bz99.today/privacy-policy.

13. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way bz99 processes your personal data, please contact the bz99 support team. All privacy-related requests will be handled confidentially and in accordance with bz99's data rights response procedure.

Privacy enquiries: [email protected] (plain text — not a clickable link). Response time: within 30 days. Urgent data breach reports: within 48 hours.
Want to Know More About bz99?
Read our FAQ for common questions about accounts and security, or review our Terms and Conditions and Responsible Gaming pages for a complete picture of how we operate.
Read Our FAQ Terms & Conditions Responsible Gaming
21+bz99 is strictly for players aged 21 and above. Please gamble responsibly. If gambling is negatively affecting your life, visit our Responsible Gaming page or contact bz99 support.